Job Description

Position- Incident Manager

Duration-Contract

Location- San Jose, CA

JD

• Experience as Incident Manager able to quickly and efficiently and minimizing the impact on business operations.
• Ensure timely escalation and resolution of incident while adhering to SLAs.
• Drive root cause analysis and corrective action procedures for high-impact incidents.
• Ensure continuous communication with key stakeholders and prepare incident reports and deliver post-mortem analyses.
• Mentor and coach Juniors and inspect the Incident report regularly and identify the area of improvements and apply best practices.
• Partner with change management team to ensure the application/product availability.

Regards,

Pallavi Verma
Sr. Technical Recruiter | Syntricate Technologies Inc.

Direct : 781-552-4333 |

Email : pallavi@syntricatetechnologies.com | Web:


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Job Tags

Contract work, Immediate start

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